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Knowledge base
General Enquiries
Warranty and Repairs
8
How do I submit my unit for repair?
Can you repair items under warranty?
How do I know if my product is still under warranty?
How can I contact you?
What do I do if my product is not under warranty?
See all 8 articles
FAQs
Pro-Ject Audio
37
What is the anti-skating weight for (and how do I use it)?
Pairing your turntable to a Bluetooth speaker
How do I connect my turntable to my amplifier?
How do I balance a tonearm?
Why is my turntable is making a buzzing sound?!
See all 37 articles
Rotel
52
Should I use spades, banana plugs, or bare wire for my speaker cables?
What is the difference between balanced (XLR) and unbalanced (RCA) connections?
Why are there four binding posts on each amplifier channel output?
What is bi-amping and bi-wiring?
What do you mean by 1U, 2U, 3U etc. in the product specifications?
See all 52 articles
SVS
39
Amp module replacement guide for PB- and SB-16
Amp module replacement guide for 4000 Series (PB-, PC- and SB-4000)
Amp module replacement guide for PB-2000 and SB-2000
Amp module replacement guide for PC-2000
Amp module replacement guide for SVS 1000 series (PB- and SB-)
See all 39 articles
OPPO Digital
37
[BDP-103/103D/105/105D] MediaControl App for Android and iOS
HA-1 Headphone Amplifier Control App
OPPO spare parts and accessories
HA-2/HA-2SE troubleshooting
File support for OPPO Blu-ray players
See all 37 articles
Spin Clean
17
Does Spin-Clean® really work?
How does Spin-Clean® work?
Why is Spin-Clean® bright yellow?
How many records will the 114 ml (4 ounce), 228 ml (8 ounce), 455 ml (16 ounce), and 909 ml (32 ounce) bottles of Spin-Clean® Record Washer Fluid clean?
What is the difference between the Standard Unit and the Package System?
See all 17 articles
Devialet
3
Heartbeat sound when on Phono input
SD card error
Pairing two Phantoms when units running different firmware versions
PMC
0
Ortofon
2
Stylus Compatibility Guide
Ortofon Moving Coil Exchange (Trade-In) Program
Roon Nucleus
6
What can I use as a Roon Endpoint?
Linear Power Supply Upgrade
What is the cheapest network Roon endpoint I can use?
Does the Roon Nucleus support CD ripping?
Installing a hard drive into the Roon Nucleus
See all 6 articles
Panasonic
2
OPPO vs Panasonic models comparison sheet
Panasonic Multi Region
IsoTek
2
Which IsoTek products come with a power cable in the box?
Which IsoTek products come with a power cable in the box?
User Manuals
OPPO Digital
9
UDP-203 User Manual
UDP-205 User Manual
BDP-105D Blu-ray Player User Manual
BDP-105AU Blu-ray Player User Manual
BDP-103D Blu-ray Player User Manual
See all 9 articles
Pro-Ject Audio
60
1Xpression Carbon Turntable User Manual
Essential III User Manual
Debut Carbon Recordmaster Hi-Res User Manual
Primary turntable User Manual
Juke Box E turntable user manual
See all 60 articles
Rotel
4
Rotel Owners Manuals & Info Sheets
Rotel IR Codes
Rotel RS232 Protocols
Control System Resources
SVS
1
Document Library
Spin Clean
1
Spin Clean User Manual
PMC
1
PMC User guides
Firmware Updates
OPPO Digital
8
[UDP-20x] Version UDP20XAU-65-0131 - Current Official Firmware
[UDP-20x] Version UDP20XAU-64-1221B - New Beta Firmware
[UDP-20x] UDP20XAU-45-0605 - Dolby Vision update
[BDP-10x] Version BDP10X-83AU-1226 Most recent firmware
[BDT-101CI] Version BDT101AU-20-1013 Most recent firmware
See all 8 articles
Rotel
2
Rotel Software Updates
A14 Version 2.31 Software Release
Roon Nucleus
1
Updating Nucleus Firmware
Pro-Ject
1
Pre Box S2 Digital firmware update
Panasonic DP-UB9000
1
Control4 driver for DP-UB9000