Product warranty durations vary from brand to brand. The below list will help you clarify whether your product is still under warranty. If you own a product that is under warranty and in need of service, you can contact us to organise this. Please note that proof of purchase must be provided before any service can be performed.

If you'd like to submit a warranty claim or have any further questions, please email us, or fill out a return request form on our support page.

Please refer to our Warranty Terms and Conditions for specific details about our warranties and your rights.

Warranty on products

Encel

Brains integrated amplifiers are covered by warranty for 3 years from date of purchase.

Gelati bookshelf speakers are covered by warranty for 5 years from date of purchase.

Harald Bluetooth receivers are covered by warranty for 2 years from date of purchase.

S turntables are covered by warranty for 2 years from date of purchase.

IsoTek

All power conditioners and cables are covered by warranty for 2 years from date of purchase.

Monitor Audio

All Monitor Audio products are covered for at least 5 years from purchase. Selected custom install products feature a lifetime warranty. Further information about this can be found on the global Monitor Audio site.

Blok

All Blok products are covered by warranty for 2 years from date of purchase.

Ortofon

All products, excluding accessories, are covered by warranty for 2 years from date of purchase.

Panasonic

All warranty and support for Panasonic products is handled directly by Panasonic. Please visit their online support centre for further information.

PrimaLuna

All electronics are covered by warranty for 2 years from date of purchase.

Vacuum tubes used within components are covered for 90 days from purchase.

Pro-Ject

Turntables and Box Design electronics are covered by a 2 year warranty.

Passive speakers are covered by a 5 year warranty.

Vacuum tubes used within components are covered for 90 days from purchase.

Roksan

All products, excluding accessories, are covered by warranty for 5 years from date of purchase.

Rotel

All Rotel products, excluding accessories, are covered by warranty for 3 years from date of purchase.

All Michi branded products, excluding accessories, are covered by warranty for 5 years from date of purchase.

Spin-Clean

All products, excluding accessories, are covered by warranty for 1 year from date of purchase.

SVS

All products, excluding accessories, are covered by warranty for 5 years from date of purchase.

T+A

Electronics and headphones, excluding accessories, are covered by warranty for 3 years from date of purchase.

Speakers, excluding accessories, are covered by warranty for 5 years from date of purchase.

Warranty on accessories

Please note that warranty on accessories, regardless of brand, is 1 year.